Email Setup

TimeNet Law sends invoices, statements, and reports through its own built-in email delivery service. No mail server setup, no passwords, nothing to configure.

1 min Essential

TimeNet Law sends invoices, statements, and reports through its own built-in email delivery service. There is no mail server to configure, no password to enter, and no test button to worry about. If your license is registered, email works.

How It Works

When you email an invoice, TimeNet Law hands it to our delivery service, which sends it on your firm's behalf:

  • Your firm's name appears as the sender, so clients know exactly who it's from.
  • Replies go straight to your email address. When a client hits Reply, the conversation lands in your regular inbox, not somewhere in TimeNet Law.
  • Your firm receives a copy of each invoice email, so you have your own record of exactly what went out.
  • Delivery is tracked. The Email Log Report shows when each message was sent, delivered, and opened.

What You Need

  • An active TimeNet Law license, registered in the app
  • An internet connection

That's the whole list. The first time you launch TimeNet Law with a registered license, email delivery is enabled automatically.

Pro Tip

Trying out the free demo? Email sending requires an active license, so it's not available in demo mode. Everything else about invoicing works, and you can preview and save invoices as PDFs to see exactly what your clients would receive.

Your Firm Name and Reply-To Address

TimeNet Law needs two things from you: the address your clients reply to, and the name your emails come from. Open Settings, choose Invoice Architect, and click Email Settings:

  • From Address: the email address client replies go to.
  • From Name: the sender name your clients see, usually your firm's name.
  • Email Subject and Email Body: the template used for every invoice email.
  • Send a copy to the firm's email address: keep this checked to receive your own copy of every invoice email that goes out.

If you email an invoice before a From Address is set, TimeNet Law asks for one on the spot.

The Email Log Report

Every email TimeNet Law sends is recorded, including the date, recipient, subject, and delivery status. Choose Report → Email Log Report to see it.

Use it to verify an invoice was sent, confirm a statement was delivered and opened, or investigate when a client says they never got the bill. If a message bounced, the report says so, along with why.

Upgrading from an Older Version

Earlier versions of TimeNet Law sent email through your own mail account and asked for SMTP server settings, ports, and app passwords. That system is gone. If you upgraded from one of those versions, any mail server settings you entered are simply no longer used. There is nothing to migrate and nothing to clean up.

Troubleshooting

❌ "Sending email is only available with an active TimeNet Law license"

  • Email delivery is included with every active license, but the license has to be registered in the app first.
  • Register your license, relaunch TimeNet Law, and try again. Delivery is enabled automatically on launch.

❌ "Couldn't reach the TimeNet Law email service"

  • Your Mac couldn't contact our delivery service. Check your internet connection and relaunch TimeNet Law.
  • If your office network uses a firewall or filtering proxy, make sure connections to timenetlaw.com are allowed.
  • Still stuck? Contact support and tell us the exact message you see.

❌ Client says the invoice never arrived

  • Open Report → Email Log Report and find the message. If it shows delivered, it reached their mail server. Ask them to check spam or junk folders.
  • If it shows bounced, the report includes the reason. The most common cause is a typo in the client's email address; fix it on the client record and resend.
  • Suggest the client add your reply-to address to their contacts so future invoices land in the inbox.

Now that you know how email delivery works, put it to use:

Still Having Trouble?

Email delivery should just work. If an invoice won't send, tell us the exact message you see and we'll get you sorted out.

Get Help →