Not a call center. Not a chatbot. Not a ticket queue. Just me, Perry — the person who built TimeNet Law and will actually fix your problem.
Most software companies hide behind ticket systems because support is a cost center. For me, support is the whole point.
"Customer support is one of my biggest passions. I love talking directly to my users and solving problems. It's a huge rush for me, and a major point of pride."
When something's broken, I fix it and ship an update. Often within hours. Not "we'll investigate and get back to you in 5-7 business days."
Attorneys ask for things. I build them. I've had features deployed by lunchtime because someone needed a specific capability that morning.
Database problem at 9pm on a Sunday before court? I've taken those calls. Your deadline is my deadline.
Need to restore from backup? Migrating from another system? I'll walk you through it step by step, or just do it for you.
Want to know more about who's answering? Read Perry's letter →
These aren't hypotheticals. This is what I do every week.
"An attorney had their whole database vanish and called in a panic at 9pm on Sunday. I took the call, walked them through the restore, and they were ready for court Monday morning. They didn't have to tell the judge 'the computer ate my homework.'"
"A lawyer needed to discount a client in a very specific way. I built the feature that morning and had it on their computer by lunch. Same day. Because they needed it."
"An obscure bug stopped someone from making invoices at a critical moment. No system is perfect. But I investigated, found the cause, and shipped a fix within the hour. That's what matters — not whether bugs happen, but what happens next."
When TimeNet Law encounters something unexpected, it offers to create a bug report. Please send it to me. Here's why — and exactly what's in it.
Bug reports help me find and fix issues I can't reproduce on my own machine. Your 30 seconds of clicking "Send Report" might save the next attorney hours of frustration — and often leads to a fix shipped the same day.
Zero sensitive data. I designed it that way on purpose.
When you send a bug report, add a quick note about what you were doing when it happened. I don't track your usage in the app — that note is often the key to reproducing and fixing the issue.
Sometimes you just want to figure it out yourself. I get it.
Complete documentation for every feature. Searchable, organized, and written in plain English.
Browse the Guide →Quick walkthroughs of common tasks. Watch me actually use the software.
Watch Tutorials →See what's new, what's fixed, and what's coming. Transparent changelog, always updated.
View Release Notes →Not ready for a trial yet? Just want to know if TimeNet Law is right for your firm? Email me. I'm happy to chat — no pressure, no sales pitch.
Email Perry